Businessolver
Businessolver Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Businessolver has 1.4 star rating based on 24 customer reviews. Consumers are mostly dissatisfied.
100% of users would likely recommend Businessolver to a friend or colleague.
- Rating Distribution
Pros: Portal, Can spell, Cars.
Cons: No results and no live person to talk to, Wait time, Hiring incompetent seasonable customer servce staff.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Businessolver has 1.4 star rating based on 24 customer reviews. Consumers are mostly dissatisfied.
100% of users would likely recommend Businessolver to a friend or colleague.
- Rating Distribution
Pros: Portal, Can spell, Cars.
Cons: No results and no live person to talk to, Wait time, Hiring incompetent seasonable customer servce staff.Recent recommendations regarding this business are as follows: "if you are company considering hiring them, don't do it", "If they are administering your insurance, run.", "Get a paralegal to help", "Get a lawyer if they cost you money. They are unable to understand English or the written word.", "Do not sign up with these people".
Most users ask Businessolver for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
Media from reviews
Trash company...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWorst company I have ever had to deal with. Just keep waiting they say…
Preferred solution: Price reduction
User's recommendation: If they are administering your insurance, run.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy number is banned
Preferred solution: My number is banned from the help
Customer Service
- Toll free number goes around in circles
- Cannot talk to a live person
Preferred solution: Apology
User's recommendation: if you are company considering hiring them, don't do it
Dear WhatsApp community team my WhatsApp account is banned I am not able to to use WhatsApp I have read all your terms and conditions now I will follow all your rules my number is banned
Preferred solution: My number is banned
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Hamirpur, Himachal PradeshWhatsapp banned my number again
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Iowa City, IowaError will cost me several thousand dollars
My former employer and BusineSolvers are keeping their “a bit of unfortunate timing” position. It infuriates me their site says they have knowledgeable people; just a bunch of overworked kids taking calls from out of their apartments
- Can spell
- Dishonest untrustworthy and overwork staff
Preferred solution: Charges reset back to zero for mine and other fellow employees. Refund from the 1st party who has continued to employ this incompetent company though they have to monitor them by law.
User's recommendation: Get a paralegal to help
Company doesn't or can't resolve any problems with their software or sub standard employees.
User's recommendation: Get a lawyer if they cost you money. They are unable to understand English or the written word.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCannot get hold of anybody
Preferred solution: To talk to somebody and find answers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | South Bend, IndianaI was on hold for 45 minutes and got no one. I have bills that need to be paid and I can't pay them bc no one will help me.
- Do not answer their phones
Preferred solution: My bills paid before they go to collections
User's recommendation: Useless
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Federal Way, WashingtonWorst customer service ever
Still trying to resolve this situation.
User's recommendation: Stay away from these clowns
This 147.00 was charged in my account I did not charge it
Preferred solution: Full refund
User's recommendation: Do not sign up with these people
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Springfield, MissouriBilling
- Only pay by check
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Bronxville, New YorkBroker says: Worst service (no service) any company I have tried to do business with
Preferred solution: tried to get sales.
User's recommendation: As a consultant for international companies and a former HR Director, I would steer far away from them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Worst customer service award
Company fixed the issue and I have been provided with product or service ordered. I was paid.
The claim ID resolved. Thank you for your help..
- Portal
- Hiring incompetent seasonable customer servce staff
- Worst customer service ever
- Wait time
Preferred solution: My claim processed more quickly. Real customer service from people who like their job, aren't rude, no hanging up on me or leaving a chat because they can't or won't help me. I can go on....
User's recommendation: At least make believe you care, don't hang up on your customers, Tell us your names in chat you just say Agent so you can't be reported by name, if you say you can press 1 to do a survey why is there never a survey, don't be so afraid, we know you don't want to hear thousands of complaints. Don't say you will take 7 to 10 days to complete a claim and then you add another 5 business day to that so now you give yourself 15 days to complete a simple task. Why can't we talk to the people who actually process the claims instead of hiding yourselves. Why cananswer phones
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Impossible to reach and no follow-up
Company fixed the issue and I have been provided with full refund. I followed up 3 additional times with customer service.
It was 3 errors on their end but never received an apology. Took 4 months to recieve my refund tho it's promised between 6-8 weeks..
After I filed this review I followed up three additional times with customer service. Ended up being a tangled mess of errors done internally.
There was no apology and resulted in a delayed refund more than twice what was promised of 6-8 weeks. At the end of the day,...
If you put your name on a list it often takes 4 hours. I tried calling right when they open (7am CST) and it was still over a 40 min wait.
They also don't follow up or refund your money. I was promised a 4-8 week refund window, but my case has been open for over 3 months for processing my refund.
It's not a small refund either, it's $600 for Cigna COBRA coverage that I didn't even use and took 3 weeks to activate, which means you paid one month of insurance without coverage because all the doctor, s offices I called don't take you unless you have immediate coverage. Was misled and still dealing with this.
Representatives are very kind and helpful when you reach them, but it's impossible to even get there.A
- Portal
- Wait time
- Internal phone transfers result in lost in phone system
Preferred solution: Full refund
User's recommendation: Avoid at all costs - impossible to reach customer service
About
Businessolver, Inc. is a benefit administration company. It was founded by Jon Shanahan in 1998. Its headquarters is based in West Des Moines, Iowa, United States. Businessolver offers the following services: data analytics, dependent verification, billing consolidation, online enrollment, and ACA reporting & transmittal. The company helps to minimize exposure to risk and maximize the investment in benefits program. Customers can use Businessolver online platform to control employees and own costs. The company serves employers across the United States and Canada. It is possible to schedule a free demo. Customer assistance is provided by email and by phone. Businessolver accepts all major credit cards.
Businessolver is ranked 51 out of 220 in Staff category
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Your suggestion of contacting Businesssolver is fruitless, contacting them is useless. And I have to go thru *** complaining everywhere possible and they still don't care.
They are not BBB accredited. And I left reviews about them as many other negative reviews like mine are on there too. All with the same horrible experiences. Nothing helps.
They will pay me but they will wait the full 15 days until the last hour to approve my refund.
They have always stated ot will take 7 to 10 business days to approve and just suddenly yesterday the 25th on my 10th day they put up a recording saying it will now take another 5 Business days to process claims. This is a very very poorly run company.